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September 28, 2009  
   
 
   
   

"To Whom It May Concern:

Just a few lines to inform you how pleased and happy we are with our new Castle Windows. We have noticed a big difference in the warmth in our home during these cold, wintry days. With the furnace being set at a stationary degree it will save on the oil bill too.

Also, we have had many compliments on how nice they are from our family and several friends.

We also want to say thank you to the three fellows who did the installation. They were all very decent and mannerly. We do appreciate that.

Be assured if anyone claims they need new windows, we will suggest Castle, The Window People.

Thank you.
"

Sincerely,
Mr. and Mrs. Leo W
Mechanicsburg, PA

"Dear Castle Windows,

I am writing to express our appreciation for the gentleman you sent to install the new windows. They made very little noise and were very courteous. They explained and answered any questions that we asked them. Thank you."

Mr. and Mrs. B
East Petersburg, PA

"Dear Mr. Stone,

Our windows look great! We are so very pleased with them. My main reason for writing is about the two young men who put our windows in. I believe their names were Bob and Mark. They were so nice and polite. I never had anyone come into my home to do some work and actually work! I have a Daycare in my home and the kids are always under foot, but these two guys never pushed them away. Instead they talked with the kids. I hope your company realizes what these two guys are like when they come into someone’s home. I wish everyone was like them.

As soon as they came they started to work. And they kept working until they left for the day. I don’t think they even took a break. We will be sure to let anyone who needs windows know about you."

Thanks,
Mrs. Karen R
Hanover, PA

"TO: Castle Windows
RE: Workmanship

Dear Castle Windows: My family and I can’t thank you enough for the new look we have on our home. We’ve received many compliments on our improvements.

Castle Windows received a glowing endorsement from our friends, Donna and Jeff, which helped with our decision. The entire experience, from the sales rep to the installers, was excellent.

Jim Spenser made sure we understood the entire process for replacing our old, wooden windows. He also took the time to answer our questions, explaining how the insulation works, how to lock and clean the windows.

When it came time for the final measurements prior to ordering, Nick also took the time to answer any additional questions we had. He was also very helpful after the installation was completed.

It was a pleasant surprise to have our work done 3 ½ weeks ahead of schedule. Timing is everything and we timed it just right!

I was very impressed with all three crews. Brian and Dave did a fantastic job removing the old and installing the new windows. They were polite, professional and efficient, including the “clean as you go” I witnessed while they were here.

For the record, we’ve noticed a huge difference in our home with the new windows. During the recent winds we had, our windows didn’t rattle and shake. The best part was the lack of draft we had. It’s wonderful!

We also love having windows on our front porch that can open. In the 19 years we’ve lived here, we’ve never been able to open those windows. Feeling the breeze come in is very nice.

The three men who did our dormer siding, (I’m sorry I don’t know their names, they didn’t introduce themselves), were equally polite, professional and efficient. I thought the windows were a big improvement but the siding is amazing.

Regrettably, I didn’t have the opportunity to talk to the men that installed the gutters. While they didn’t have much to install, they also did a great job.

We look forward to having Castle install siding on the remainder of our home in the near future. In the meantime, we’ll recommend Castle Windows and Siding to anyone looking for future home improvements.

I’ve enclosed before and after pictures for your collection. If, at any time, you’d like more pictures, please let me know. I’d be happy to give you copies.

Once again, thank you for excellent workmanship. We’re very happy with our improved look!"

Sincerely,
Deb N
Harrisburg, PA

 

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