Window Repair Services

Troubleshooting, Service Requests & Warranty Support

A window that sticks, drafts, leaks, fogs between the panes, or no longer locks properly usually points to a specific component rather than the whole unit. Castle Windows services the replacement windows we install, whether you need help identifying the problem or you’re ready to schedule a repair. We’ve served homeowners since 1977 and completed work for more than 1.2 million customers across 11 states. That experience helps our team narrow down the cause quickly and determine whether the issue falls under warranty coverage.

Common Window Problems & What They Point To

Most service calls trace back to a handful of issues. A sash that binds or won’t stay up often involves balances, hardware, or a frame that has shifted. Drafts and water intrusion usually relate to weatherstripping, seals, or the surrounding installation rather than the glass itself. Condensation or haze between the panes indicates a failed insulated glass seal, which is different from surface condensation caused by indoor humidity. Broken cranks, locks, latches, and torn screens are component-level repairs that generally don’t require replacing the full window.

Lifetime Coverage for Windows We Install

Every window we install is backed by our lifetime warranty. Coverage includes leaks and drafts, vinyl, color, glass, seals, parts, screens, window operation, and installation labor. We provide free lifetime service labor for covered warranty requests, along with 24-hour personal assistance. Coverage applies to documented defects in materials and workmanship under normal use and service, and is subject to the terms and conditions of the warranty.

How to Request Window Service

You can request service online and include details about the issue, along with photos when they help. A team member reviews the request, confirms what coverage applies, and follows up to arrange the next steps. If you’d rather talk it through, call us and we can help troubleshoot over the phone. Some issues, such as a stiff crank or a screen that has come out of its track, can be resolved without a visit. Others require a technician to inspect the unit and the surrounding installation.

Get Your Windows Back in Working Order

Whether you’re dealing with a draft, a broken component, a failed seal, or another window concern, our goal is to make getting help straightforward. Reach out and we’ll confirm your coverage, identify the likely cause, and schedule service when it’s needed.